Compare
Kintana vs Universe
Your site, your list, and your desk — not only Universe event pages and embeds.
Universe is Ticketmaster’s self-serve ticketing platform — fast event setup, timed-entry tools for attractions, white-label checkout you can embed on your site, digital wallet tickets, and a BoxOffice app for door scanning. Kintana is for comedians, promoters, and venues who want checkout, CRM, marketing sites, and email on their own brand and domain — with Stripe payouts and a workspace they control, without the Live Nation ecosystem. Universe fits when you want TM-backed ticketing with conversion widgets and timed-entry ops; Kintana fits when you want site, list, mail, and settlement in one desk you own.
Often a fit if you are…
- Comedians and indie promoters who want checkout and CRM on their domain — not only Universe listings and checkout embeds
- Teams building an owned email list and marketing site — not wiring Mailchimp on top of Event Manager
- Acts and promoters who need request-a-show, tour routing, and settlement outside the Universe / Ticketmaster stack
Side by side
Kintana vs Universe
| Kintana | Universe | |
|---|---|---|
| Brand & checkout | ||
| Checkout on your own domain | White-label embed + Universe event pages | |
| Full marketing site (bio, tours, pages) | Event listings + embed widget | |
| Custom domain for your brand | Pro plan | White-label checkout embed |
| Listed on Ticketmaster marketplace | Your SEO + your list | Universe Pro tier |
| Audience & CRM | ||
| Contact on every order in your workspace | Attendee data in Event Manager | |
| Tags, segments, and campaigns built in | Mailchimp + automated attendee emails | |
| Email drips & broadcasts you fully control | Platform emails + Mailchimp sync | |
| Export data / tenant-isolated workspace | Organiser data exports | |
| Operations | ||
| Stripe Connect payouts to your account | Stripe integration or Universe Payments | |
| Timed-entry & bulk timeslot management | General admission focus | |
| High-demand on-sale queueing | — | Ticketmaster infrastructure |
| Digital wallet tickets (Apple / Google) | Pro plan | |
| QR check-in & door scanner | BoxOffice app | |
| Request-a-show & tour tools (performers) | — | |
| Promoter settlement & event money views | Real-time analytics in Event Manager | |
| Pricing & migration | ||
| Free tier to start | Free events free; fees on paid tickets | |
| Published self-serve pricing | Per-ticket service fee (universe.com/pricing) | |
| Import prior buyers / contacts | CSV import + migration support | Export from Event Manager |
| Live Universe sales sync | — | N/A — source platform |
Why teams switch
What changes after migration
Site + checkout + mail in one desk
Universe embeds checkout on your site and runs strong timed-entry ops — Kintana gives you block-based marketing pages, Stripe checkout on your domain, and email campaigns without stacking Mailchimp on Event Manager.
Built for performers and promoters
Request-a-show, tour demand, and promoter settlement views are first-class in Kintana — for teams whose bottleneck is brand and list, not attraction-scale queue infrastructure.
Own the stack outside Live Nation
Universe sits inside the Ticketmaster ecosystem. Kintana is tenant-isolated Stripe checkout with export anytime — one workspace for door tools, settlement, and marketing under your brand.
Move from Universe
Move from Universe
Export contacts and sales from Universe Event Manager, import into Kintana, and run your next on-sale on your own checkout and site. We can walk through mapping on a call — Agency plans include hands-on setup for your first shows.
FAQ
Common questions
Ready to compare in your workspace?
Start free — migrate when you are ready
Spin up a workspace, connect Stripe, and sync Universe if you need a gradual transition.